Downtown Ice Rink Manager Positions
Description: The Seasonal Assistant Managers are responsible for overseeing the ice rink facility to ensure operations, safety, and customer satisfaction. Assistant Managers will also be responsible for overseeing staff and the completion of daily tasks designed to ensure and maintain a safe and welcoming environment at the Downtown Sacramento Ice Rink.
Seasonal, full-time positions available from October 7 through January 31 ($20.00/hr):
Assistant Manager
Main responsibilities include but are not limited to:
- Accurately count, verify, and report all amounts of money received at the ice rink (Responsible for dropping money to the bank at the end of the night)
- Evaluate rink needs to utilize staff productively, especially during slower times
- Maintains open communication with staff and Assistant Managers. Helps the team stay up-to-date on the most recent procedures, policies, daily activations, and reservations.
- Able to utilize conflict resolution skills and apply to staffing when necessary
- Fill out incident reports thoroughly and/or verify reports are made out thoroughly by staff
- Supports management opening and closing the facility
Customer service responsibilities include but are not limited to:
- Offers excellent customer service to all visitors; maintains public relations and visitor satisfaction
- Create a welcoming atmosphere through a high level of customer service and care of physical environment
- Enforces policies and rules to ensure the safety of all guests, intervening in situations related to public safety as necessary
Operations Manager
Main responsibilities include but are not limited to:
- Assist in Ensuring excellent quality of ice and skates at all times
- Assist management in operations equipment are in good working order at all times
- Ensure emergency supplies (i.e. first aid kits, glycol spill kit, etc.) are available and in good working order.
- Monitor building security, maintenance, and custodial duties throughout the day to ensure a clean, sanitary, and safe environment
- Drive & maintain Zamboni to prepare ice surfaces for daily public ice skating
- Able to assess ice surface and determine if ice surface needs maintenance or grooming
Customer service responsibilities include but are not limited to:
- Offers excellent customer service to all visitors; maintains public relations and visitor satisfaction
- Create a welcoming atmosphere through a high level of customer service and care of physical environment
- Enforces policies and rules to ensure the safety of all guests, intervening in situations related to public safety as necessary
Requirements
Downtown Sacramento Ice Rink is open November 6, 2024 – January 20, 2025
- Must be available for mandatory orientation and training on November 1, 5, and 7.
- Set up for the ice rink occurs October 7 – November 4, 2024
- Tear down occurs January 20 – 31, 2025
- Applicants must be available a minimum of 40 hours a week including nights, weekends and holidays
- Applicants must be 18 years of age or older, customer service experience is required, First Aid experience is preferred
- Applicants should be active team players who work exceptionally well with others and maintain a professional and positive attitude.
- Potential hires must be able to remain on their feet during the entire shift and be able to lift 40 pounds in inclement weather.